Khashop Return and Refund Policy

At Khashop, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or eligible unwanted product, please review the following return and refund conditions.

1. Return Period

Customers must request a return within 3 days of receiving the order. Requests made after this period may not be accepted.

2. Eligible Returns

A return may be accepted if:

• The product arrives damaged or defective.

• The customer receives an incorrect product.

• The product meets our applicable return conditions.

To be eligible, the product should be unused, in its original condition, and returned with its original packaging and included accessories, where applicable. Damaged or incorrect items should be reported promptly.

3. How to Request a Return

To request a return, contact Khashop through the Contact page on our website. Please provide:

• Your order number.

• The reason for the return.

• Clear photos or videos of the product, especially if it is damaged or incorrect.

Please wait for our instructions before sending a product back.

4. Return Shipping Costs

Khashop will cover the return shipping cost for eligible products that arrive damaged, defective, or incorrect.

For other approved returns, Khashop will confirm the applicable return shipping arrangements and any costs before the return is processed.

5. Refunds

Once we receive and inspect the returned product, we will inform you whether your refund is approved. Approved refunds will be processed within a reasonable time.

For Cash on Delivery (COD) orders, refunds will be made through an agreed method, such as bank transfer, Easypaisa, or JazzCash. Customers may need to provide the relevant payment details securely to receive the refund.

Any refund timing may depend on the payment provider or bank.

6. Non-Returnable Items

Products that have been used, damaged by the customer, altered, or returned without required accessories may not qualify for a return, except where applicable consumer law provides otherwise.

7. Exchanges

If you receive a damaged or incorrect product, contact us within 3 days of delivery. Depending on product availability, we may arrange a replacement or an eligible refund.

8. Contact Us

For return or refund requests, please contact Khashop through the Contact page on our website and include your order number.

This policy does not limit any consumer rights that cannot legally be excluded under applicable Pakistani law.